Personal Data Processing Procedure

Personal Data Processing Procedures

Kakao collects, uses, and provides personal information on user consent and actively protects users' informational autonomy. Check Kakao's personal data processing procedures. For secured service use, Kakao is committed to protecting privacy at every stage of handling personal information.

Infographics of Privacy Data Processing Procedures

Privacy data processing procedures are composed of Collection > Use/Provision > Destruction.

Collection Use/Provision Destruction
Kakao collects the minimum personal information required to provide services.
  • Collection>
  • Use/Provision>
  • Destruction

When does Kakao collect personal information?

  • During sign-up

    Kakao collects personal information
    required for subscription by user consent.

  • During service use

    Kakao additionally collects personal information to provide optional services and customized content for user convenience.
    User consent shall also be obtained in this case.

  • During access to services:

    Kakao collects cookie information selectively utilized for convenient service use, as well as access history automatically generated in the process of service use. Cookies are used to remember access to service or user settings. Users may deny storing cookies by setting up web browsers.

What information does Kakao collect?

  • Required Information

    Minimum information required to provide basic functions in the service, such as name, password, and contacts (email/phone number).

  • Optional Information

    Additional personal information collected to provide specialized services. Even with a refusal to consent, users can still use essential functions in the service.

  • Automatically generated information

    Any information automatically generated in the process of using services, such as IP Address, cookies, visit date, and usage history.

Personal information shall be utilized only
for the purpose agreed by users in advance.
  • Collection>
  • Use/Provision>
  • Destruction

How does Kakao use personal information?

  • Provision of essential service functions

    Personal information is used to identify users within the service, provide services, handle user inquires or complaints, and guide services.

  • Provision of additional functions

    Personal information is used to provide paid services, utilize marketing/advertisement, develop/improve better services, and provide customized content.

  • User protection

    Personal information is used to limit any acts harmful to service, such as sending spams, distributing malicious codes, or violating the terms of use and service policies.

To whom does Kakao provide personal information?

  • Entrusted handling of personal information

    Kakao entrusts part of necessary works to external vendors to enhance efficiency in service provision. (ex. Customer inquiry support, product delivery, etc.)

  • Provision of personal information to third-parties

    This is the case where the collected personal information is provided to the related third-party services, provided, however, that Kakao must provide such information only after obtaining a user's consent.

Kakao safely destroys users' personal information without any delay.
  • Collection>
  • Use/Provision>
  • Destruction

How does Kakao destroy personal information?

  • Destruction of Personal Information

    Kakao destroys, without delay, personal information after fulfilling the purpose of collection.
    It shall also be destroyed without delay when requested by the user (i.e. deleting one's account). However, it shall be separately retained, if necessary to be maintained for the protection of user rights during a specific period under the relevant laws and regulations, such as refund. It shall not be used for purposes other than storage and shall be destroyed without delay after the expiration date.

  • Destruction method

    Electronic files are deleted by technical methods making it unrestorable and unrecoverable.
    Printed copies are shredded or incinerated for deletion.

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